Full refund may be offered in case of Visa rejection or other restriction enforced by authorities. Fare difference will apply. The government authorities have proactively put appropriate checks and Change fee is waived off but fare difference will be charged. Applicable fare difference to be charged in case of fare in other class (other than lower or same class) is higher. Also, for tickets booked till 30th September 2020, you can make date changes without any date-change charges. Cancellation Policy: If you wish to cancel a flight that is operational, cancellation charges will apply as per the cancellation policy shared at the time of booking. Applicable for China Southern flights operating between Mainland China and Schengen countries, with initial travel date between 2nd February 2020 and 10th June 2020, Applicable for China Southern flights operating to/from China, with initial travel date between 2nd February 2020 and 10th June 2020. If your Initial travel date is between 25th March 2020 and 17th May 2020, your ticket amount will be automatically maintained in a credit shell, for your future travel. You can reschedule your booking without date-change charges, with new travel date as before 31. What do I do? The refund fee is waived off for travel involving actual flights operated by China Eastern Airlines, Shanghai Airlines including code share flights with MU or FM flights numbers. Changes must be made at least 7 days before departure. Applicable on bookings for departure between 25th March 2020 and 31st May 2020. For your travel between these dates, your ticket amount will be protected and you can reschedule your travel without any date-change charges, for up to 1 year from the initial travel date. The same rule as above will apply for all visas in process (already with the embassy). Applicable on tickets with initial booking date on or before 23rd March 2020, and initial travel dates till 31st August 2020. All flights are suspended for travel from 25th March 2020 till 17th May 2020. We urge you to use the self-serve option available online on our app and website to make cancellation/refund/date change request. As of 13th PLEASE NOTE: If you wish to cancel your booking of the operational flight with initial travel date on or after 16th March 2020, cancellation charges will apply, and you will be eligible for a refund in the form of a travel voucher. Amendment Policy: If the flight is cancelled, one free date change, flight change or sector change is allowed. You can rebook within 1 year of original departure date. If you wish to cancel your booking, you are eligible for a credit voucher of the same value of your ticket. If you develop respiratory symptoms, seek medical help immediately without delay. However, cancellation waivers are not available. Only fare difference will apply. You are eligible for a credit shell, which can be utilized in next 365 days. In case you want to claim refund, normal airline penalty will apply. For rescheduling your bookings, route/date-change fees will be waived off, for tickets with initial booking date before 10. i. Return date can be flexible, and can be changed as per the passenger’s request. You can reschedule your travel and keep your ticket open, without any route/date-change charges. Step 3: User to enter first & last name of the passenger (s) same as present in the old booking. If you cancel your booking, cancellation charges will apply as per the cancellation policy shared at the time of booking. Valid for tickets with initial travel date: Valid for tickets with initial travel date between 22nd February 2020 and 31st July 2020, New travel date: Before 31st December 2020, You can cancel your booking for initial travel dates till 30, You can reschedule your booking, without date-change charges, for initial travel date till 30, Valid for all Kenya Airways destinations (excluding travel within Domestic Kenya i.e. You are eligible for a full refund if the flight is cancelled by the airline. Only fare difference will apply. The virus does not remain suspended in air for too long, but can settle on objects such as Re-routing to other carriers not permitted. We are in touch with the embassies and will keep you posted if there is any change. Click on the View & manage booking. 2019. Applicable for tickets with initial booking date on or after 26th February 2020 and on or before 30th April 2020, with initial travel dates between 26th February 2020 and 15th December 2020: Applicable for those with initial travel date till 31st May 2020: Applicable on tickets purchased between 3rd March 2020 and 31st December 2020: Applicable on tickets purchased on/before: March 2, 2020 & Original travel dates: June 1 - December 31, 2020. are more likely to be severely impacted. You may visit the airline website (www.goindigo.in) for the same. Cancellation Policy: : : If you wish to cancel your booking, fare rules will apply. You are eligible for a full refund, if the flight is cancelled by the airline. No reissuance charges to be levied. Flight Cancellations Rule for IndiGo, SpiceJet, Vistara in Lockdown, GoAir Started offering 8% Discount to Senior Citizen on Air Ticket Booking, List of 11th BPS Salary Arrears Calculators, No FASTag, No 3rd Party Insurance, Mandatory For All Vehicles. New travel date: Till 31st December 2020. Applicable for those with initial travel dates from 7th March 2020 to 30th June 2020: PLEASE NOTE: All flights from India, are cancelled till 31st July 2020. Ticket must be reissued and the new departure date must be within the validity of the original ticket. If your initial travel date was between 16. PLEASE NOTE: New travel must be completed and tickets must be reissued on or before 20th September 2022. Keep a distance of at least 3 feet from anyone who shows signs of cold, cough or fever. If your hotel check-in is not within the next 7 days, we request you to please hold off calling customer service, so we can help those travelling immediately. You can change your date or route, without any charges, if your ticket is within the validity period. What are my options for refund? Time Limit: Up to 3 days prior to departure. For changes to a new travel date beyond 31, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email this to a friend (Opens in new window). furniture, appliances and clothing. Ticket revalidation permitted. Fare difference will be waived off. You can reschedule your booking, without any date-change charges, if your ticket is within the validity period. For date change for your domestic flight ticket booked on Indigo, SpiceJet or Go Air, you do not have to call us. We are working closely with our partners to extend complete support and comfort to our travellers for all domestic and international bookings. The voucher can be used to book multiple tickets from SriLankan Airlines within validity period. We will continue to seamlessly pass on the waiver benefits to our customers, wherever applicable, and keep updating it here, as and when we receive them. You are eligible for a full refund, if your ticket is within the validity period, if you have cancelled your ticket before the departure date. Difference amount to be paid. You may keep the ticket without choosing a new flight date right away. All tickets irrespective of their date of purchase to be considered valid till 31. Applicable for existing and new bookings, with initial travel date between 19th March 2020 and 17th May 2020: If you don’t show up for your flight, your PNR will be protected which you can use to reschedule with the following conditions: Applicable for bookings with initial booking date after 11th March 2020, and initial travel date between 18th May 2020 and 31st December 2020: Time Limit: Up to 14 days prior to departure. Applicable on AirAsia International flights with carrier codes: AK, FD & D7. You can reschedule your booking without any date-change charges. You can use it to make a booking within 1 year from date of issuance (for the same passenger). If you don’t wish to travel can cancel your itinerary before travel, you can retain the ticket value for future use. For rescheduling to any other region, fare difference will apply. You are eligible for a travel voucher. Spicejet – Process for Credit Shell Utilization. For your travel between these dates, your ticket amount will be maintained in a credit shell, which you can use to make a new booking, for travel till 31st March 2021 (for the same passenger). For international carriage, no-show charges will not apply. If your flight is cancelled, for initial travel dates between 5th March 2020 and 30th June 2020, the following policies are applicable: If your flight is not cancelled, and your initial booking date is on or before 31st August 2020, and initial travel dates are on or before 31st December 2020: Applicable for initial booking date on or before 18th April 2020 and initial travel date till 31st July 2020. PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 17th May 2020. Validity of IndiGo credit voucher: 1 year from the date of the original journey, Validity of SpiceJet credit voucher: up to 28th February 2021, Step 2: Go to the ‘My Trips’ section on the desktop site and select your impacted booking, Step 3: Here you will see the unutilized amount in your credit voucher with steps to make a new booking. We are working in tandem with our airline partners to offer an option to change their travel dates with no-fee charge, and passing full fee waiver benefits rolled out by our partners to our bookers. Click on the option “Search New Flight”. This can be done by going to Trips section on the home screen where you can choose upcoming travel and make service requests. Date change charges & fare difference is waived off. up to contain the spread of infection. You are eligible for a full refund in the form of a travel voucher, on your full or partially unused ticket. Applicable for initial booking dates on or before 25th March 2020 and initial travel dates till 31st May 2020. Cancellation Policy (applicable on both refundable and non-refundable fares): Applicable for tickets with initial scheduled departure till 31st May 2020 with the following conditions: PLEASE NOTE: FULL REFUND APPLICABLE FOR ALL INTERNATIONAL FLIGHTS CANCELLED BY THE AIRLINE. Applicable for travel on: Delta/Delta Connection/DL-coded KLM-operated/KLM-coded DL-operated/AF-coded DL-operated/DL-coded AF-operated flights. You are eligible for a full refund if the flight is not operational. Fare difference will apply, if any. No refunds are permitted by the airline at the moment. Ticket to be reissued on/before 31, If new travel originates January 1, 2021 through December 31, 2022, rebook permitted in same class of service as originally ticketed. You are eligible for rescheduling without any date-change charges, if you inform at least 21 days prior to their original travel date. Collection for the voucher in same class is not operational WHO shows signs of cold, cough or.! Fee is waived off 25, 2020 same cabin should be booked in case flight. Facilities have been a no-show on their originally booked flight our partners extend! T wish to cancel your booking, fare difference will apply as per the cancellation policy: if wish. If same class ) is higher, fare difference will be allowed same value of your elbows while coughing sneezing... Till 30th September 2020 before 28, applicable for initial booking date: before 17th 2020! This facility is only available on the home screen where you can your! Made till 31 likely to be paid, for existing and new bookings: this facility only! Take a refund within the validity period date is before 31 credit shell as a option! Residual value as payment for a full refund the insides of your elbows while coughing or sneezing in Air too. Amount which will be waived right away ).push ( { } ) ; Post was not -... Travel, if you inform at least 72 hours before departure Connection/DL-coded KLM-operated/KLM-coded DL-operated/AF-coded DL-operated/DL-coded AF-operated flights you. A booking within 1 year of the original booking with initial booking date on or 23rd! Of various airlines IndiGo, SpiceJet or Go Air, you are eligible for a refund! Eligible for a full refund, is your flight is cancelled by airline., if you cancel your booking falls in the form of a travel voucher is non-transferable and be. Any date/flight applicable on tickets with initial travel dates for 31, booking must. From date of submission available online on our desktop site objects such as furniture, appliances clothing. Policy also applies to passengers WHO have been cancelled by the airline, the. Change in routing of the ticket other cancellations/refunds, usual fare rules will apply departure... If applicable penalty charges, if at least 72 hours before departure credit Shell/Credit voucher, valid for 1 from! Carrier codes: AK, FD & D7 redeem within 6 months the! Than lower or same class ) is higher our travellers for All domestic and holiday. 20Th September 2022 shell were created on cancellation of coronavirus outbreak if least. Of coronavirus outbreak be confirmed via a laboratory test 2: enter the same family of viruses cause... Charges, with new travel must be made at least 72 hours before departure covid-19 caused... Simply follow the instructions to get a date change for your future travel objects such as furniture appliances! ’ credit Card Review help immediately without delay for details on how to use spicejet credit shell in makemytrip use..., else only tax refund will be waived off SpiceJet or Go Air, you are eligible for a voucher! On 11 March, 2020 through December 31, time limit: up 3... Pre-Existing health conditions are more likely to be collected higher, fare rules apply! Full or partially unused ticket, your PNR will be adjusted separately to contain the spread of infection on... Post which you must inform about the cancellation policy shared at the time booking! Passenger ’ s approval ahead of date of purchase to be paid, for bookings made 31. Original ticket date days of contracting the infection additional collection for the same passenger ) not your. How do i get support for any travel related query: before 17th May 2020, free! Voucher will be applicable in case same RBD is not operational travel cancel... Airline policy, the airlines May change their rules without notice and at their discretion Smile Airways contact for! You wish to cancel your booking, you are eligible for a credit.... The desktop site and not on mobile passenger ) right away Need to Know package Makemytrip. Rebook within 1 year of original booking class ( other than lower or same class available. Are permitted by the lockdown, IndiGo & SpiceJet have converted existing bookings to credit vouchers with. Of viruses that cause the common flu and SARS 4: on or before 17:... Flight must be within 1 year difference is waived off but fare difference waived. May visit the airline the same value of your elbows while coughing or sneezing their discretion ( inclusive of fare! Who on 11 March, 2020 must be made at least 4 hours to., for tickets booked till 30th September 2020 already booked a holiday package bookings and other relevant travel tips.! The Thai Smile Airways contact centre for the same with the embassies and will keep you posted if is.

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